FAQ

1. How long will it take for my order to arrive?

The average delivery time is 12 to 37 business days depending on your country and region.
Each garment is produced on demand, so it takes us a little longer, but we guarantee premium quality.

2. Do you ship to all of Mexico?

Yes, we ship to all of Mexico .
And we also ship internationally .

3. Do you offer free shipping?

Yes, we offer free shipping on purchases over $999 MXN .

4. How do the sizes work?

All our garments include an accurate size guide based on actual measurements in centimeters (cm).
We recommend comparing it to a garment you already own to make a better choice.

5. Can I change my order if I chose the wrong size or color?

Because these products are made to order, we do not accept exchanges for size or color if the customer made a mistake.
We only replace damaged or defective products.

6. What happens if my garment arrives damaged?

Don't worry.
If it arrives damaged, with a bad print or defective, we will send you another product completely free of charge .
You just need to write to us with photos within the first 7 days .

7. Can I cancel my order?

You can only cancel within the first 2 hours after making the purchase.
Once the production process has started, there are no cancellations.

8. How can I contact support?

You can write to us directly from the Contact section, or send an email to:
📧 support.badfaces@gmail.com

9. Why aren't my items arriving together if I ordered several?

We work with different production centers , so your garments may arrive in separate packages , even if you bought them together.

10. Do they use quality materials?

Yes, all our garments are made with premium materials and highly durable printing techniques . They won't fade or wear out easily.